Terms & Conditions

Warranty

All of the products that are sold on Chloe’s will have warranty. During the warranty period we will compensate you for any manufacturing defects in the product. 

Before any compensation can be paid Chloe’s must be provided the opportunity to inspect the product. It is at Chloe’s sole discretion if we choose to exercise this right. Chloe’s will have the final say if any new product will be issued.

Right of Return

When you purchase from Chloe’s you will have 14 days right of return starting from the day you received the product. If you choose to exercise your right of return, you must clearly indicate that you wish to do so. Your 14-day period right of return starts on the date you received your purchase. 

When you return a product, the product must be in the same condition as when you received it. You may not use the product, although you naturally may carefully inspect it. If the product is damaged or lost due to negligence on your part, you forfeit your right of return.

When making a return, you must return everything that was included in the original delivery, including, but not limited to, all packaging used any extra gifts provided and the purchased product. 

Cost of returns 

Chloe's always offers free returs, not matter the reason for the retur. 

If you wish to make a return, please contact our customer support.

Unclaimed Parcels

Chloe’s reserves the right to debit the customer 29.9GBP for each unclaimed parcel. 

Refund of returned products 

If you have made a return to Chloe’s, we will refund your purchase price within 30 days from the day we received your return. If you have made a return to us, you are responsible for any return freight charges incurred when returning the product. 

Additional information concerning Exchanges, Returns and Refunds

If any of the products purchased from Chloe’s came with a seal, nad you break this seal you forfeit your right of return. If the product was delivered without a seal, you are allowed to carefully inspect the products. You are not allowed to use the products, and you must be able to return the products in the same condition as they were delivered to you. 

Chloe’s is based in the United Kingdom, but in case of any disputes it is our policy to follow the customers national consumer protection laws and any recommendations issued by the customers national consumer advocacy groups or government sanctioned consumer protection agencies. 

Chloe’s denies all responsibility for the hair if the hair is colored or bleached as we cannot guarantee the outcome no matter which method or methods is used. 

Privacy

Chloe’s follows all the relevant national privacy and data protection laws in all countries in which Chloe’s operates. When you as a customer register at Chloe’s you accept that we will store your information. But, you have the right to take part in any information we have stored in accordance with all national laws.

Choice of law

Chloe’s is based in the United Kingdom, and as such the applicable law is UK law. The above withstanding, Chloe’s pledges to always follow the national consumer protection laws and recommendations by national consumer advocacy groups and government sanctioned consumer protection agencies of the customers country.

Contracting Party 

These terms and conditions constitute a binding agreement between You and Chloe’s. Under this agreement, the goods or services purchased on this website will be delivered directly to you by Chloe’s. 

Additional information 

You as the customer have an obligation to read and accept these terms before making the purchase.

Privacy Policy Act 

At Chloe's we follow the General Privacy Policy Act. When you order a product from us or when you register as a customer with us, you agree that we store information about you. You have the right to access the information we have about you in accordance with the Personal Information Act.

Choice of Legislation 

Chloe's is based in Great Britain, and thus the UK law is applied.. We always follow the national consumer protection laws and recommendations of national consumer interest organizations and state sanctioned consumer protection agencies in the customers' countries.

Contractor 

These terms and conditions constitute a binding agreement between you and Chloe's. Under the agreement, the goods or services purchased on this website will be delivered directly to you from Chloe's.

Other Information 

You as a customer have an obligation to read and accept these terms prior to purchase.

Cookies 

We use cookies on this site to enhance your experience. Cookies identify your computer and make the website remember your personal settings. Cookies are also used to collect statistical data. In addition to using our own cookies, we work with partners to provide you with even more features on the website. They use so-called third-party cookies that allow their features to be used on our website. This type of cookies does not recognize you personally but can recognize your computer when you visit any of Chloe’s domains and other websites and ensure you get the best experience. You can configure your browser to notify you when a site uses cookies. This allows you to deny the use of cookies or set your browser to delete cookies at the end of your visit. You can not shop at our webshop if you choose to disable cookies. On our website, we also use cookies / advertising ID for marketing purposes. This allows us to show ads to visitors who are interested in our products through partners' websites, apps, and emails. Re-targeting technology uses your cookies or advertising ID to show ads based on the pages you previously visited. We may share data, such as technical identifier stemming from your registration information on our site or our CRM system with our trusted ad partners. This allows them to link your devices and provide you with a smooth experience across the different devices and environments you use. To read more about their linking capabilities, read their privacy policy as listed in the above mentioned platforms or listed below.

 Privacy Policy 

Chloe’s is responsible for this site. Chloe’s is aware of the importance of protecting privacy and personal information. In order to protect the information you provide us, we have established strict guidelines and security measures. When you register online on our site, you agree that we process and use submitted personal information in accordance with this Privacy Policy. The privacy policy applies to all personal data collected, preserved or used by Chloe’s. It is important that you read and understand our Privacy Policy before using our services. Chloe’s saves and stores personal data from all site visitors who register information on the site or shop in the webshop. We also use cookies and track your IP address to improve our service to you and your experience. We also collect and protect certain personal information, such as name, address, phone number and e-mail address, etc. Chloe’s saves and / or does not store credit card information. To give you a better experience, we can combine the information you provide us with other information that is available to the public. We only save information as long as deemed beneficial to you, necessary to fulfill our contractual obligations towards you as well as to meet statutory storage times. Three years from last purchase, you will be in our customer database, if you would like to be removed earlier than please contact our support.

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